In a competitive market, customer retention is a critical concern for your business. Although it is always good to see new clients, repeat business is what keeps your practice profitable. Your loyal customers and patients are also much more likely to recommend your services to others, becoming your own unofficial marketing team. If you want to keep them coming back, you must make some intentional … [Read more...]
Strong communication and relationship building are some of the most important skills in the medical field. Having a better understanding of the needs of your patients leads to a better experience for practice and patient. It is so important for medical personnel of all levels to practice these crucial skills on a daily basis. The following list suggests some of the ways you can begin improving … [Read more...]
The amount of success you have with your patients correlates with the relationship you build with them. Patients are more likely to disclose important information with you if you show that you genuinely care about their issues. Understandably, physicians, dentists, and other healthcare professionals have their fair share of patients to look out for. This may seem like a daunting issue. However, … [Read more...]
There is a reason that virtually every study shows more and more money shifting away from older advertising sources and towards digital media, it works. Digital media can increase your bottom line, bring more people to your website and do so in a more cost-effective and targeted way than any other form of advertising. This applies to virtually every type of business, including healthcare … [Read more...]
Catch up: This is the second of a two-part post. Catch up by first reading "Patient Lifetime Value (LTV) and How To Use It" There are three main “levers” that you can pull to optimize your patient lifetime value; Average revenue per visit, Average visits per year and average time as a patient. Here are our quick tips for each… Revenue per visit Consider offering additional products or … [Read more...]
It’s important for a healthcare company to be efficient with their data retrieval and records. This can help streamline a patient’s visit to a facility and make it less stressful. It can also help with better medical treatment and diagnosis. If you’re on the business end of a medical facility, then you probably know all about patient confidentiality. You can’t talk about personal information … [Read more...]
When caring for a patient, there are a lot of things to keep in mind from keeping track of all their symptoms to trying to determine the best treatment plan. However, it is also important to consider the doctor–patient relationship and seek to improve the bond of trust as much as possible. After all, a strong doctor–patient relationship is essential to improving patient experience and loyalty. … [Read more...]
Data and financials can be overwhelming. Balance sheets, overhead, profit, collections it is a lot to keep track of. However, data can be empowering to any practice and it can make all the difference in boosting profits. There are simple Key Performance Indicators (KPIs) that every practice should track in order to make informed and data-driven decisions. Among the most important is the “patient … [Read more...]
A healthcare practice’s primary mission is to provide accurate and helpful medical care for its patients. After all, a patient is visiting your practice in order to receive some type of healthcare. However, you should also ensure that you provide an efficient and pleasant experience throughout a patient's entire interaction with your practice. Understanding the Customer … [Read more...]
Running a healthcare practice requires balancing patient needs, staff well-being, expenditures versus income, and the demands of insurers in terms of reporting to get proper reimbursement. Without a streamlined, standardized process from beginning to end, these challenges can become overwhelming and ultimately even force the closure of a clinic or practice. Here are a few of the most common … [Read more...]
