A healthcare practice’s primary mission is to provide accurate and helpful medical care for its patients. After all, a patient is visiting your practice in order to receive some type of healthcare. However, you should also ensure that you provide an efficient and pleasant experience throughout a patient's entire interaction with your practice. Understanding the Customer … [Read more...]
Running a healthcare practice requires balancing patient needs, staff well-being, expenditures versus income, and the demands of insurers in terms of reporting to get proper reimbursement. Without a streamlined, standardized process from beginning to end, these challenges can become overwhelming and ultimately even force the closure of a clinic or practice. Here are a few of the most common … [Read more...]
If you’ve ever done anything online you’ve probably ended up on a mailing list. (Hopefully your on our awesome newsletter) If you’ve ever carefully crafted emails for your practice you know there a 3 major components:Email Subject Email BodyCall To ActionAll three can be elusive, daunting and probably isn’t top on the list of “things you love about your job.”How do you get patients to … [Read more...]
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Healthcare is competitive. Modern patients know they have options when it comes to choosing their healthcare provider. Before choosing a doctor, patients think about things like insurance and referrals from friends and family. But, it’s their personal experience at the doctor that convinces them to stay or search for another doctor. That's why healthcare practices work hard to improve the … [Read more...]
Consumerization has changed that way that people interact every business. Simple tasks like calling a taxi have been replaced with more convenient options. New data suggests that patients demand the same patient experience from healthcare providers. According to an NTT Data survey patients want a better digital experience, like using their favorite apps. Here's … [Read more...]
Registration is a mandatory part of your intake process before new patients can see a healthcare provider. There’s no way around it, every practice has to collect contact information, medical history, and insurance identification before delivering quality care to new patients. When was the last time you registered for an event or club using pen and paper? Yet, some practices still use … [Read more...]
If you take any category of patients, most would agree that the largest number of missed appointments comes from new patients. Since they have never been to the office and have only spoken briefly to a faceless staff person, there has been no relationship formed – no bonding so to speak. If something comes up last minute, and the patient is not in acute distress, it is often an easy choice for … [Read more...]
Newsletters can be a powerful marketing tool for your healthcare practice, but can be costly and time consuming – especially when it comes to writing articles and setting up the newsletter. PatientStudio’s automated eNewsletter, that is sent the first week of each month, has solved these problems. While sold as a stand-alone service, it is included at no charge for clients of PatientStudio online … [Read more...]
Most health care practices have a core of 2500 to 3500 active patients along with many inactive patients who have become dormant and not made an office visit from one to 10 years. The laws vary by state as to required time for medical record retention from a minimum of 3-5 years to a maximum of 10 plus years. Why not use the PatientStudio online forms service to help reactivate these patients? … [Read more...]
