Texting & reminders
Automatic text and email reminders go out as the visit approaches, patients confirm with one reply, and two-way texting keeps every conversation in the chart — no voicemail tag, no sticky notes.
Modern
Automated
Customizable
RC
Robert Morales
(571) 555-0132
Two-way texting
Hi Robert — reminder: PT with Emily Chen tomorrow at 9:00 AM. Reply C to confirm
Hi, can I reschedule this appointment?
Sure, how does tomorrow at 4:00 PM work for you?
Perfect, thank you!
Type a reply…
Send
Scheduled automatically
Calendar updated · no staff action
Reduce no-shows
Reminders send automatically by text and email as the appointment approaches — on the cadence you set.
Provide instructions
Directions, parking, what to wear, what to bring — appointment-specific instructions sent without anyone typing them.
Communication log
Every text, note, and email lives on the patient record — any staff member can pick up the thread.
Modern patient engagement
Texts get read; voicemails don’t. Reaching patients on the channel they prefer means fewer missed messages, faster confirmations, and a schedule that holds its shape.
Confirmations update the calendar automatically
Reminder workflows tuned per visit type and provider
Missed-message alerts so no lead or patient goes unanswered
of text messages are opened — vs. 20% of emails
average time for someone to respond to a text
of consumers prefer businesses contact them by text
fewer no-shows with automated reminders
Increase efficiency
Free up the front desk
Gone are the days of voicemail reminders and phone tag — confirmations happen without a human in the loop.
Improve experience
Less intrusive, more convenient
Patients answer texts on their own time — no hold music, no missed calls at work.
Maximize revenue
More appointments kept
Reminders cut the no-show rate while two-way texting turns questions into booked visits.
Manage your entire practice with one, easy-to-use platform.