Whether you sign up and pay monthly or prepay the year, the length of your subscription is one year. We are currently guaranteeing that the price at which you sign up will not change for at least 3 years. So, it’s easier for you to budget accordingly. Any new functionality or upgrades to PatientStudio during that period will be added at no additional cost for your practice.
You can change your billing frequency at any time via your PatientStudio management account created once you sign up for our service. The billing frequency will change immediately after the current period has ended. For instance, if you are changing from Monthly to Yearly, at the end of the current month (which you have already paid for) you will be charged for a year and will not receive another subscription charge for 12 months. With this plan you will only pay for 10 months – getting 3 free months in that year.
We make this very easy, since clients love our service and stay with PatientStudio. Cancel at any time with 30 days written notice without penalty by emailing email@example.com. This email can be found under “Billing” in your PatientStudio management account. Just click on it and send. There are no refunds for payments already charged. High customer satisfaction is our primary goal and that is our model for customer retention.
Everyone – as long as you need to collect or disseminate patient information, our process is just what you need. Here are some of the categories into which your practice may fall. Acupuncturist, Allergy & Immunologist, Assisted Living Facility, Cardiovascular Disease, Chiropractic, Dentist, Dermatologist, Emergency Medicine, Endocrinologist, Endodontist, Family Practice, Gastroenterologist, Geriatric Medicine, Infectious Disease, Internal Medicine, Nephrologist, Nursing Home, OBGYN, Oncologist, Ophthalmologist, Oral & Maxillofacial Surgeon, Orthodontist, Orthopedic Surgeon, Osteopathic Medicine, Otolaryngologist [ENT], Pain Management, Cardiovascular Disease, Pediatrician, Pedodontist, Periodontist, Physical Therapist, Plastic Surgeon, Podiatrist, Prosthodontist, Psychiatrist, Psychologist, Pulmonary Medicine, Radiologist, Rheumatologist, Sports Medicine, Urologist.
Yes. Sign up for the 2 Months trial, send an invite to yourself and fill out a form; you can review all your forms from your PatientStudio management account.
Yes, the system allows for an unlimited number of forms and unlimited customized templates with the appropriate text and links to the correct form. To customize any forms of your choice, there is a one-time charge of $99/per page to convert your form to the PatientStudio software.
PatientStudios’ “New Patient” and “Update” standard premium forms are provided at no charge in Spanish. If you are interested in translation of custom forms into Spanish, there is an additional one-time translation charge of $100/page plus the one-time charge of $99/per page to convert your specialized needs/forms to the PatientStudio software. Email us at firstname.lastname@example.org for specific requests.
Absolutely! We offer CUSTOM forms. There is a one-time charge of $99/per page conversion fee.
Yes. We offer CUSTOM forms. There is a one-time charge of $99/per page to convert your specialized needs/forms to the PatientStudio software. However, we may already have the required form. For example, we have the California Materials Fact Sheet as a Standard Premium form and for Canadian dentists our new patient forms include the required PHIPA consent; these are included at no additional charge.
The number of form packs is unlimited. For instance, you may require separate New Patient Adult, New Patient Child, New Patient Friend, Consent Forms, Emergency forms, etc. Be as creative as possible to help manage your practice more efficiently.
Yes. You can request changes via your PatientStudio management account at anytime. There is no charge for minor edits. Otherwise, there is up to a $99/per page conversion fee. You can always email us forms for customization and ask for a cost quote before proceeding.
You can request custom forms from your PatientStudio management account. You will be asked for the number of custom form pages. Based on $99 per page, the total will be instantly calculated and your credit card will be charged that amount. You will be asked to send your custom forms via postal mail or in digital format using a very clean scan or a Word document, via email (preferred). Once we receive your forms, conversion to PatientStudio software takes up to three weeks. Upon completion, you will be notified that your forms have been uploaded into your account, and you will be given an opportunity to review and proof them and make changes or corrections. Once you approve, you can publish your forms and begin using them. When signing up and starting with custom forms, there is no charge for the first month of service. But your PatientStudio management account will be functional for practice and staff training.
YES! You may customize any form for a low one-time fee of $99 per page to convert your specialized form to the PatientStudio software.
Unfortunately, this is not a service that we currently offer because of the encryption and security required for HIPAA compliance. However, when your PatientStudio management account is initially created you can copy the HTML code found under “Links” and paste it into an email to your webmaster, and they can embed a navigation button in your website that will bring patients to your forms. Patients will think they are on your website since your contact information and logo above the forms is all they see, but they are actually on the PatientStudio secure and encrypted server. This enhances the branding of your practice.
PatientStudio forms are compatible with any EMR and practice management software. We have direct integration with Open Dental software. When a new patient is given their appointment and recorded in Open Dental, a welcome letter is automatically sent. When the patient submits their forms, about 15 fields in Open Dental auto-populate and the entire package of forms is placed in a specifically designated folder in Open Dental. All patients receive both email and text appointment reminders.
For other office management software and electronic medical records, PatientStudio provides 4 different formats, a PDF, JPEG, Tiff and Excel [comma separated value] and these can be imported into most software. The good news is that it eliminates scanning any forms into your software.
Yes. This is a simple process available within your PatientStudio management account. You can customize the text and color of a navigation button with the HTML code we provide. If you are HTML-savvy you can do this yourself or you can copy and paste the HTML code into an email to your webmaster, and they can embed a navigation button in your website that will bring patients to your forms. Patients will think they are on your website since your contact information and logo above the forms is all they see, but they are actually on the PatientStudio secure and encrypted server. This enhances the branding of your practice, and is a very powerful marketing tool for getting new patients.
A handwritten signature is unnecessary. PatientStudio captures an electronic signature composed of the date, time of day and IP address of the patient’s computer. This is in compliance with the Federal Esign Act of 2000 that regulates electronic signatures. This will print out on a hard copy or be stored electronically.
At each recall appointment, have front office staff or the hygienist say, ‘We would like to update your medical history and personal information. I just need your email address, and I will email you a link to our new online forms. Please complete them at your earliest convenience.’ Then a link to the “Update Form” is sent to the patient. If they are already registered because they have completed previous forms, they can use their same login email and password. The “Update Form” is a short form that allows patients to provide significant information that could affect their treatment or business relationship – such as change of insurance, new medical condition or medication, change of address or contact information or change of student status.
Because of our archival process, it depends upon when the patient was deleted and when the patient submitted the forms. Please contact support (email@example.com) with specific questions when this problem occurs and we will do our best to accommodate you.
Yes. PatientStudio allows the practice to retrieve a partially completed form or one that has not been submitted.
Not directly. Have the doctor make a note in the chart or electronic EHR/practice management software [dated] with “I reviewed the patient’s personal and medical/dental histories with ‘patient name’.” Until the patient agrees to the HIPAA, and their electronic signature is captured, the patient will not have access to the other forms and cannot provide information to you.
We do our best to ensure that email gets to its destination but unfortunately email is not perfect and the proliferation of SPAM means that SPAM filters are working in full force. You can tell a patient to watch for the coming email, to check their SPAM folders if they haven’t received the email and to add the PatientStudio.com domain to their Safe Senders List if their email client supports this functionality. Alternatively, you can provide a direct link (we will give you the HTML) from your website to the patient registration process.
Show your staff how it will save them time with less stress. Often, the office managers, assistants and hygienists have to interpret forms that are illegible, which slows down the process. Many offices have their staff retype the handwritten forms into the practice management software or scan the forms to save them, which is very time-consuming. Our system always provides completed forms that are easy to read, and they can be downloaded in JPEG, PDF, Excel and Tiff Multipage formats with one click. Insurance eligibility and the patient’s medical history can be verified before the patient arrives.
Yes. When a patient is sent an invitation to fill out the forms that you have sent them their name will appear at the top of the “Tracking Patients” page within your PatientStudio management account. You can track when the invitation was sent and the progress they have made in filling out the form. You may search for a specific patient by email address or name. Once the patient has submitted their form, their information will no longer be visible on the “Tracking Patients” page but instead, their completed paperwork will be ready for download on the “View Submitted Forms” page.
Forms can be downloaded in Multipage TIFF, PDF, Excel [comma separated value] formats or as a ZIP file containing JPEGs of individual pages. The practice can use any or all of these formats. The appropriate format can be imported into your electronic records, thus eliminating the need to scan forms.
Within the doctor’s PatientStudio management account, we offer a “Tracking Patients” page, which shows you the patient’s progress in completing the form. Any form that has not been submitted is listed on this page. While you can pre-set form completion reminders to be sent automatically by email or text, you can also manually send an email form completion reminder from this section with just one click.
When a patient submits their form you will receive both an email from us and a notification with the patient’s name in your PatientStudio “Inbox.” Then you can retrieve the form from the “View Submitted Forms” section and import into your practice management electronic software. Your patient is sent a similar notification letting them know their form has been received by your practice.
Log onto your PatientStudio management account and go to ‘View Submitted Forms’ where you can download your patient’s forms in either Multipage TIFF, Excel, PDF or JPEG formats.
Yes. We make these decisions on a case-by-case basis, depending on the number of potential clients or number of locations for a specific practice. Please feel free to email us at firstname.lastname@example.org with your proposal or request.
Yes we do, please feel free to read about us here. https://patientstudio.com/testimonials We can provide specific references upon request. Our experience shows there is nothing better than trying PatientStudio yourself. There are no contracts to sign and you can cancel without penalty, so why not sign up on a monthly basis and make your decision based on your own experience.
You can pay for one month, get the second month free! You have full access to the software for 2 months. If you need more time to test the software, email email@example.com some alternative days and times and we will confirm the appointment.
Yes. You can try PatientStudio paying for one month and getting the second month free, and after that without long term commitment by starting on a monthly basis. Cancel at any time with 30 days written notice without penalty by emailing firstname.lastname@example.org. There are no refunds for payments already charged.
Nope! In the software as a service model we take care of all the hardware hosting and software maintenance. There is no limit on the number of patients you can have register.
If you can browse the web then you have the hardware you need. In fact, if you are reading this page, you are already set.
I’m sorry but we are unable to make phone calls to your practice in order to answer questions. Instead, we ask that you send us an email at email@example.com or to call us at 1.888.427.1116 or outside the US at 1.516.699.5588.
We ask that you contact us by email so that one of our support team can respond to you. Our email address is firstname.lastname@example.org. If you require a phone call, feel free to call us at 1.888.427.1116 or outside the US at 1.516.699.5588.
We offer CUSTOM forms. There is a one-time charge of $99/per page to convert your form to the PatientStudio software. Regardless of the type of health care practice you have, you can utilize the questions and format of your choosing and receive answers in a secure manner.
Yes. But that is a practice management decision that you must make. It is difficult to have one account for more than one location. If you have an individual who makes appointments and checks the forms for all locations, it can be done. Please call us with your specific situation, and we can recommend what we think will be best.
We took the time to write a lengthy article about the security we provide, and we invite you to read it yourself here. https://patientstudio.com/safety-security
Submit Patient Forms, the developer of PatientStudio, has been around since 2006. Learn more about the founders/partners by clicking here. https://patientstudio.com/about-us. If you have further questions to which you can’t find answers, call us at 1.888.427.1116 or outside the US at 1.516.699.5588.
PatientStudio has two levels of protection built into its system. Here’s one scenario: Six months down the line, the patient says, “You asked me for all this personal and medical information, but you never advised me of my rights.” Until the patient clicks on “I Accept” at the end of the HIPAA document, the first screen they see, they cannot see or fill out any other forms. When the electronic forms are completed, they are digitally recorded with the Date, Time of day and IP address [computer the patient was using] at the bottom of page. Secondly, no personal information is sent in an email that could be intercepted (it is uploaded onto our secure website), so the practice is protected. HIPAA rules recommend that electronic transfers of personal health information and access to it are protected by encryption and authentication. PatientStudio meets those standards. We invite you to read it yourself here https://patientstudio.com/what-does-hipaa-compliant-patient-forms-mean