Strong communication and relationship building are some of the most important skills in the medical field. Having a better understanding of the needs of your patients leads to a better experience for practice and patient. It is so important for medical personnel of all levels to practice these crucial skills on a daily basis. The following list suggests some of the ways you can begin improving … [Read more...]

Catch up: This is the second of a two-part post. Catch up by first reading "Patient Lifetime Value (LTV) and How To Use It" There are three main “levers” that you can pull to optimize your patient lifetime value; Average revenue per visit, Average visits per year and average time as a patient.  Here are our quick tips for each… Revenue per visit Consider offering additional products or … [Read more...]

Healthcare is competitive. Modern patients know they have options when it comes to choosing their healthcare provider.  Before choosing a doctor, patients think about things like insurance and referrals from friends and family. But, it’s their personal experience at the doctor that convinces them to stay or search for another doctor. That's why healthcare practices work hard to improve the … [Read more...]

Consumerization has changed that way that people interact every business.  Simple tasks like calling a taxi have been replaced with more convenient options.  New data suggests that patients demand the same patient experience from healthcare providers.   According to an NTT Data survey patients want a better digital experience, like using their favorite apps.   Here's … [Read more...]

Registration is a mandatory part of your intake process before new patients can see a healthcare provider. There’s no way around it, every practice has to collect contact information, medical history, and insurance identification before delivering quality care to new patients. When was the last time you registered for an event or club using pen and paper? Yet, some practices still use … [Read more...]

If you take any category of patients, most would agree that the largest number of missed appointments comes from new patients. Since they have never been to the office and have only spoken briefly to a faceless staff person, there has been no relationship formed – no bonding so to speak. If something comes up last minute, and the patient is not in acute distress, it is often an easy choice for … [Read more...]

Newsletters can be a powerful marketing tool for your healthcare practice, but can be costly and time consuming – especially when it comes to writing articles and setting up the newsletter. PatientStudio’s automated eNewsletter, that is sent the first week of each month, has solved these problems. While sold as a stand-alone service, it is included at no charge for clients of PatientStudio online … [Read more...]

Most health care practices have a core of 2500 to 3500 active patients along with many inactive patients who have become dormant and not made an office visit from one to 10 years. The laws vary by state as to required time for medical record retention from a minimum of 3-5 years to a maximum of 10 plus years. Why not use the PatientStudio online forms service to help reactivate these patients? … [Read more...]

Facts: The median length of stay in an assisted living facility is 22 months. The average length of stay before death in a nursing home is 14 months. Apartments, rooms and beds must be kept full to keep up the bottom line. For families and applicants to senior living facilities, this is one of the most stressful times of their lives. Why not make this process easier, more efficient and less … [Read more...]

You would be hard put to find anyone who has not had an unnerving or uncomfortable experience filling out patient forms at a healthcare office. This first visit is stressful enough. You are either worried about specific symptoms being experienced or concerned about the diagnosis of a serious health issue. Did you remember all the appropriate paperwork? – insurance card, list of medications, list … [Read more...]