How It Started
I get asked all the time, “What gave you the idea of PatientStudio?”
It was part frustration and part what I learned in 23 years of private practice and from discussing practice concepts with well over 1,000 healthcare providers while on the lecture circuit.
We’ve all been patients at various healthcare practices, and as first time patients, were forced to come in 15-30 minutes earlier than our appointed time to “complete the paperwork.”
And then the experience became worse
- we were handed blank health histories that were obviously photocopied numerous times;
- we were given pens that often didn’t work well and, besides, my handwriting is atrocious;
- we were asked to provide insurance and other personal information that had to be retrieved in front of other patients.
I knew there had to be a better way of doing this.
Two major concerns of running a clinical practice were staff management and patient flow. How information was collected and received from patients could make or break each day.
Just how much easier would it be if the patients provided their information before their first visit?
It was a no brainer that this concept would relieve stress from patients, staff and doctors for so many reasons. But I wasn’t sure how to achieve this, keeping in mind people’s time restraints and HIPAA requirements.
I was lucky to have met my partner Jason who was a six time author, renowned software developer and architect. Many of Jason’s books had been translated to Japanese and Korean, because of their appeal.
Remember the movie “The Graduate” where the father exclaimed “plastics!” Jason had his own version – “software!” and Jason immediately convinced me he knew how to accomplish this.
It became a perfect blend of a clinician teaming up with a software expert.
The Software Expert – Jason knew how to develop and build user-friendly software that would have universal appeal and be encrypted and secure.
The Clinician – I always look at our service and continuing projects from a practice management point of view.
So instead of asking how we got started, maybe the question should be “What’s new that will make our practice and online forms exactly what we have been looking for?”
Dr. Keith Rossein, Partner